Curriculum Vitae

Jorge Miguel Sanki Resk,       26/09/1984 - 37 years old (Single) Venezuelan nationality Current place: Tucuman 436, Neuquén Argentina. +54 299 15 422 91 72 / jsanki@gmail.com Argentine DNI 95970713, CUIL 20-95970713-9

IT Professional System Analyst Passionate for technology, I would like to join a team of like-minded. I have experience of creating logical and innovative solutions to complex problems. As someone who takes responsibility for my own personal development, I continually keep upgrading my skills to stay at the forefront and innovation of new tools. Proving successfully Manage an IT departments, Providing IT Support as a Field Specialist, Web design and graphic design as complement.

Academic Qualifications

English Studies (Current Level Pre-Intermediate) Toronto - Canada 2015   EC Toronto College Observations:    Received Certificate of English Studies 12 weeks

Senior Information Technician (University Graduate) Valencia - Venezuela 2004   —   2009    University Institute "Antonio José de Sucre" Observations:    Received Diploma Senior Information Technician

Graphic Design Valencia - Venezuela 2009   CDD - Digital Design Center Observations:    Three Month course - Adobe Dreamweaver, Adobe Flash Player, Adobe Illustrator, Adobe PhotoShop, Photography and Art

Work Experience

HCL TECHNOLOGIES Neuquén Argentina (Information Technology Consulting and Services) From: 03/02/2020   —   Present IT Field Specialist / Audio Visual Technician / Customer Experience / Stockroom contact for ExxonMobil Exploration Argentina (EMEA) Fulltime   In HCL Technologies and ExxonMobil I received training that ranges from Quality of Service to how to use the work tools that are available, having already completed the first stage, I am responsible for making good use of the documentation, protocols and thus improve the experience and quality of service in the Technical Support area for who are in the field or in the offices. Experience: IT Field Specialist - Categorize and prioritize work activities, Work Orders (WO) and Incidents (INC). - Provide Technical Support and diagnose problems in Equipment, Operating Systems and Software. - Fulfill service level agreement and key performance indicators (KPI). - Fulfill service level agreement (SLA). - Fulfill documentation of Job Safety Analysis (JSA). - Make "Loss Prevention Observation" reports to guarantee safe work environments (LPO). - Review documentation to follow work processes. - Supervise dismantling, transport and assembly of computer equipment in the field (DTM). - Carry out activities in data centers that are in the field (IDF). - Maintenance of the data center, Networks, Cabling, Switches, Routers, UPS and Racks. - Go to the site where ExxonMobil's operations are located between Añelo and Rincón de los Sauces. - Remote and Oncall support. - Follow COVID-19 protocol according to Argentine regulation and ExxonMobil Business continuity plan (BCP). Audio Visual Technician. - Installation, setup and maintenance of audiovisual equipment in meeting rooms. (projectors, displays, Clickshare,Polycom). - Organization and setup of events outside the office locations following company’s guideline and best practices. Customer Experience. - Respond to customer queries. - Collaborate with internal departments to optimize customer services. Stockroom contact. - Company image installation. - Company laptops preparation for deployment to users. - Control receipt and distribution of equipment - Troubleshoot and repair of IT equipment (Dell, Apple, Polycom, HP, etc)

Global OIL SRL Neuquén Argentina (Hardware store) From: 30/07/2019   —   Until: 17/10/2019 Warehouse Manager    Responsible for ordering and controlling activities within the warehouse as well as coordination with the different companies that Ferromundo support. Duties: - Classify items entries, using quality control criteria. - Fix items stock from Paljet ERP System. - Send items to Clients and Companies "Items delivery". - Implement measures to identify items in their different stored places. - Identify mistakes within the stock with the Paljet ERP system. - Use computer knowledge to Generate Barcode, programming in PHP, MySQL to automate management process in the warehouse.

jsanki.ar Online (Webpages Design) From: 2014   —   Present   Freelancer. Webpage Designer - Graphic Design - Development - Programmer   Responsible for working on a range of projects (Web Pages, Corporate Image, Corporate card), with innovative and interactive designs, Evaluate customer needs for graphic design, creation of forms including the ability to e-commerce, specialized scripts to fix problems, development of my own content management system (CMS for Web Pages), and keep maintenance of new and existing websites based on Wordpress, PHP, HTML5, JAVASCRIPT, MySQL and SQLSERVER. Duties: - Participating in discussions with clients to clarify what they want. - Ongoing design and maintenance of new and existing websites. - Design and maintenance of new and existing websites based on Wordpress or PHP. - Collaborate to advice clients in the design stage. - Fixing problems encountered in the functioning of the website. - Designing websites that are easy and effective to use. - Designing web promotional banners & creative material as well as creating logos buttons for websites. - Testing websites for functionality in different browsers & at different resolutions. (Responsive web design, HTML5, PHP y MySQL) - Databases and reporting tools.

Grupo Merino, C.A. Valencia, Venezuela (Agriculture Industry) From: 11/2011   —   Until: 12/2014 System Analyst - Development - Programmer   Providing advice, support and practical assistance to system users via the IT service desk remote support software tools. Logging and processing support issues via telephone or email whilst ensuring a high level of customer service. Duties: - Providing technical support, answering support queries via phone & email. - Manage installation of equipment for users. - User management and Active Directory configurations. - Document PC’s failures, servers, laptops and mobile. - Determining failures to make the correct troubleshooting. - Creating and administrating email accounts. "Google for Business" - SQL Queries and PHP Programming to make financial statistical reports for supervisors and managers. - Data Base Backups. - Supervision of installation and Setup the ERP Microsoft Dynamic GP 2010 of their different implementation faces as well as receiving training for Administrators. - Using remote control software tools to provide fault resolution and diagnosis. - Document and maintain Help Desk policies and procedures. - Manage access permissions for database users. - Train and supervise other support staff.

Languages

Listen Write Speak English B2 B2 B2 Arabic(Syrian) B1 -- B1 Spanish Native Native Native

Other Information

Skills • Able to organise own workload effectively and prioritise tasks. • Can quickly understand business requirements and then translate these into functional requirements. • Facility to understand and create solutions for the new challenges and unforeseen events. Personal • Good interpersonal communication. • Play Chess. • Hiking. • Archery.

Knowledge Level Usage Since Usage Time Unit Time Observations Functional analysis Logical diagramming, algorithms and data structures Advanced 07/11/2011 Present Years As a programmer I handle logically data structures. Database SQL Server, MariaDB and MySQL Database Administration Advanced 07/11/2011 Prenset Years Backup and Maintenance as well as SQL queries creator. Developer Web application development Expert 01/07/2010 Prenset Years Full Stack Developer Programming Languages HTML5 Advanced 20/04/2010 Prenset Years   JavaScript and CSS Advanced 20/04/2010 Prenset Years   PHP Expert 20/04/2010 Prenset Years   Help Desk Good customer service practices (call center, help desk, remote support ) Advanced 07/11/2011 Preset Years Attention to company's employees by call center Troubleshooting in hardware Advanced 01/07/2010 Prenset Years Creation of diagnoses and possible causes of failures Troubleshooting in computer networks Advanced 01/07/2010 Prenset Years Strong network knowledge Troubleshooting in application software (Linux) Expert 01/07/2010 Prenset Years   Troubleshooting in OS software (Microsoft) Expert 01/07/2010 Prenset Years   Software Operation Active Directory Advanced 07/11/2011 3 Years Knowledge put into practice for the company Grupo Merino, CA SQL Query Analycer/ SQL Enterprise Manager Advanced 07/11/2011 3 Years Knowledge put into practice for the company Grupo Merino, CA Technical support Windows Workstation Administration and Configuration Software Expert 07/11/2011 Prenset Years Knowledge put into practice for the company Grupo Merino, CA and Current Job Microsoft Office Software Administration and Configuration Expert 07/11/2011 Prenset Years Knowledge put into practice for the company Grupo Merino, CA and Current Job Workstation Hardware Expert 07/11/2011 Prenset Years Knowledge put into practice for the company Grupo Merino, CA and Current Job

References

Miriam Velazco Monterrosas miriam.velaz@hcl.com RRHH - HCL Mexico. José Luis Merino   +58 414- 435 9386 jl.merino.arias@gmail.com Director - Grupo Merino, C.A. Leif Johansen   +58 414- 325 4301 importaciones.tecnodan@gmail.com CEO - Importaciones Tecnodan, C.A.