Curriculum Vitae

Jorge Miguel Sanki Resk, 34 years old (Single) Venezuelan nationality Current place: America del Norte 2870. Rincon de Emilia, Neuquén Argentina. +549 299 422 91 72 / jsanki@gmail.com Argentine DNI 95970713, CUIL 20-95970713-9

IT Professional System Analyst Passionate for technology, I would like to join a team of like-minded. I have experience of creating logical and innovative solutions to complex problems. Also I have a special interest for Web Pages as well as mobile applications and user experience. As someone who takes responsibility for my own personal development, I continually keep upgrading my skills to stay at the forefront and innovation of new tools. Proving successfully manage IT departments, Web design, and creativity in the field of graphic design as complement.

Academic Qualifications

English Studies (Current Level Pre-Intermediate) Toronto - Canada 2015   EC Toronto College Observations:    Received Certificate of English. Studies for 12 weeks

Senior Technician in Informatic (University Graduate) Valencia - Venezuela 2004   —   2009   University Institute Antonio José de Sucre Observations:    Received Diploma Senior Technician in Informatic

Graphic Design Valencia - Venezuela 2009   CDD - Digital Design Center Observations:    Three Month course - Adobe Dreamweaver, Adobe Flash Player, Adobe Illustrator, Adobe PhotoShop, Photography and Art

Work Experience

HCL TECHNOLOGIES, Neuquén (Servicios y Consultoría de Tecnología de Información) Desde: 03/02/2020   —   Presente Especialista de Campo IT / ExxonMobil Exploration Argentina (EMEA)   En HCL Technologies y ExxonMobil recibí capacitación que abarca desde Calidad de Servicio hasta como se emplean las herramientas de trabajo que están disponibles ya habiendo cumplido con la primera etapa, soy responsable de hacer buen uso de la documentación, los protocolos y así mejorar la experiencia y calidad de servicio en el área de Soporte Técnico para todos los clientes contratistas que se encuentran en el campo o en las oficinas. Responsabilidades: - Categorizar y priorizar actividades de trabajo, Ordenes de trabajo (WO) y Incidentes (INC). - Prestar Soporte Técnico y diagnosticar problemas en Equipos, Sistemas Operativos y Software. - Cumplir acuerdo de nivel de servicio e indicadores de rendimiento (KPI). - Cumplir acuerdo de nivel de servicio (SLA). - Cumplir documentación de Análisis de seguridad laboral (JSA). - Hacer reportes "Observación de Prevención de Pérdidas" para garantizar entornos de trabajo seguro (LPO). - Revisar documentación para seguir procesos de trabajo. - Supervisar desmontaje, transporte y montaje de equipos informáticos en el campo (DTM). - Llevar a cabo actividades en los centros de datos que están en el campo (IDF). - Mantenimiento del centro de datos, Redes, Cableado, Switchs, Routers, UPS y Racks. - Ir al yacimiento donde se encuentran las operaciones de ExxonMobil entre Añelo y el Rincón de los Sauces. - Soporte Remoto y Oncall.

Global OIL SRL, Neuquén (Hardware store) From: 30/07/2019   —   Until: 17/10/2019 Warehouse Manager    Responsible for ordering and controlling activities within the warehouse as well as coordination with the different companies that Ferromundo support. Duties: - Classify items entries, using quality control criteria. - Fix items stock from Paljet ERP System. - Send items to Clients and Companies "Items delivery". - Implement measures to identify items in their different stored places. - Identify mistakes within the stock with the Paljet ERP system. - Use computer knowledge to Generate Barcode, programming in PHP, MySQL to automate management process in the warehouse.

jsanki.com.ar (Webpages Design) From: 2014   —   Present   Freelancer. Webpage Designer - Graphic Design - Development - Programmer   Responsible for working on a range of projects (Web Pages, Corporate Image, Corporate card), with innovative and interactive designs, Evaluate customer needs for graphic design, creation of forms including the ability to e-commerce, specialized scripts to fix problems, development of my own content management system (CMS for Web Pages), and keep maintenance of new and existing websites based on Wordpress, PHP, HTML5, JAVASCRIPT, MySQL and SQLSERVER. Duties: - Participating in discussions with clients to clarify what they want. - Ongoing design and maintenance of new and existing websites. - Design and maintenance of new and existing websites based on Wordpress or PHP. - Collaborate to advice clients in the design stage. - Fixing problems encountered in the functioning of the website. - Designing websites that are easy and effective to use. - Designing web promotional banners & creative material as well as creating logos buttons for websites. - Testing websites for functionality in different browsers & at different resolutions. (Responsive web design, HTML5, PHP y MySQL) - Databases and reporting tools.

Grupo Merino, C.A. (Agriculture Industry) From: 11/2011   —   Until: 12/2014 System Analyst - Development - Programmer   Providing advice, support and practical assistance to system users via the IT service desk remote support software tools. Logging and processing support issues via telephone or email whilst ensuring a high level of customer service. Duties: - Providing technical support, answering support queries via phone & email. - Manage installation of equipment for users. - User management and Active Directory configurations. - Recording faults on: PC’s, servers, laptops and mobile. - Determining the nature of faults and the steps required to rectify it. - Creating and administrating email accounts. "Google for Bussiness" - SQL Queries and PHP Programming to make financial statistical reports for supervisors and managers. - Data Base Backups. - Supervision of installation and Setup the ERP Microsoft Dynamic GP 2010 of their different implementation faces as well as receiving training for Administrators. - Using remote control software tools to provide fault resolution and diagnosis. - Document and maintain Help Desk policies and procedures. - Manage access permissions for database users. - Train and supervise other support staff.

Languages

Listen Write Speak English B2 B2 B2 Arabic(Syrian) B1 -- B1 Spanish Native Native Native

Other Information

Interests • Able to organise own workload effectively and prioritise tasks. • Can quickly understand business requirements and then translate these into functional requirements. • Can manage multiple projects in a fast-paced, deadline-driven environment. • Facility to understand and create solutions for the new challenges and unforeseen events. Personal • Passionate about job. • Good interpersonal communication. • Facility to interact with other developers and customers. • Confident, friendly and easy to get along.

Knowledge Level Last Usage Usage Time Unit Time Observations Functional analysis Logical diagramming, algorithms and data structures Advanced 07/11/2011 8 Years Because I am programmer I can logically handle data structures. Database SQL Server, MariaDB and MySQL Database Administration Advanced 07/11/2011 8 Years Backup and Maintenance as well as SQL queries creator. Developer Web application development Expert 01/07/2010 9 Years Full Stack Developer Programming Languages HTML5 Advanced 20/04/2010 9 Years   JavaScript and CSS Advanced 20/04/2010 9 Years   PHP Expert 20/04/2010 9 Years   Help Desk Good customer service practices (call center, help desk desirable) Advanced 07/11/2011 3 Years Attention to company's employees by call center Troubleshooting in hardware Advanced 01/07/2010 9 Years Creation of diagnoses and possible causes of failures Troubleshooting in computer networks Advanced 01/07/2010 9 Years Strong network knowledge Troubleshooting in application software (Linux) Expert 01/07/2010 9 Years   Troubleshooting in OS software (Microsoft) Expert 01/07/2010 9 Years   Software Operation Active Directory Advanced 07/11/2011 3 Years Knowledge put into practice for the company Grupo Merino, CA SQL Query Analycer/ SQL Enterprise Manager Advanced 07/11/2011 3 Years Knowledge put into practice for the company Grupo Merino, CA Technical support Windows Workstation Administration and Configuration Software Expert 07/11/2011 3 Years Knowledge put into practice for the company Grupo Merino, CA Microsoft Office Software Administration and Configuration Expert 07/11/2011 3 Years Knowledge put into practice for the company Grupo Merino, CA Workstation Hardware Expert 07/11/2011 3 Years Knowledge put into practice for the company Grupo Merino, CA

References

Jesus Alejandro Mateos Galeana jesusalejandrom@hcl.com RRHH - HCL Mexico. José Luis Merino   +58 414- 435 9386 jl.merino.arias@gmail.com Director - Grupo Merino, C.A. Leif Johansen   +58 414- 325 4301 importaciones.tecnodan@gmail.com CEO - Importaciones Tecnodan, C.A. Walter Hassan   +54 9 299- 537 0011 walyhas@gmail.com RRHH - Ferromundo.