Curriculum Vitae


Jorge Sanki, 31 years old (Single)
Götgatan 2A (642 37) Flen, Sweden.
+58 414 - 582 2984 / +58 241 - 614 8551 / jsanki@gmail.com
IT Professional System Analyst

Problem solver with a passion for online businesses, I would like to join a team of like-minded developers. I have experience of creating logical and innovative solutions to complex problems. Also I have a special interest in technology, mobile applications and user experience. As someone who takes responsibility for my own personal development, I continually keep upgrading my skills so that I stay at the cutting edge of my area. So proven myself by successfully completing projects for IT consultancies, Web design, and IT departments.

Academic Qualifications
English Studies
(Current Level Pre-Intermediate)
Toronto - Canada 		2015   EC Toronto College
Observations:    Received Certificate of English. Studies for 12 weeks
Senior Technician in Informatics
(University Graduate)
Valencia - Venezuela 		2004   —   2009   University Institute Antonio José de Sucre
Observations:    Received Diploma Senior Technician in Informatics
Graphic Design
Valencia - Venezuela 		2009   CDD - Digital Design Center
Observations:    Three Month course - Adobe Dreamweaver, Adobe Flash Player, Adobe Illustrator, Adobe PhotoShop, Photography and Art
Work Experience
jsanki.com
(Website Design)

Areas of Expertise

Search Engine Optimisation
Identifying technical solutions
Client facing skills
Troubleshooting
Bug fixing
Image cropping
Maintaining data integrity
Building functionality
Social Media
Net security
Web App development 		From: 2014   —   Present
Web Designer - Graphic Design - Development - Programmer  

Responsible for working on a range of projects, designing appealing websites and interacting, being responsible for determining all necessary coding and graphic design requirements for a sites creation including forms, e-commerce capability, specialized scripts and my own Content Manager System (CMS) called PixelPanel.
Duties:
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Participating in discussions with clients to clarify what they want.
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Ongoing design and maintenance of new and existing websites.
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Liaising closely with a customer or client at the design stage.
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Designing landing pages and also email addresses.
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Fixing problems encountered in the functioning of the website.
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Designing websites that are easy and effective to use.
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Designing web promotional banners & creative material as well as creating logos buttons for websites..
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Testing websites for functionality in different browsers & at different resolutions. (Responsive web design)
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Databases and reporting tools.
Grupo Merino, C.A.
(Agriculture Industry)

Personal Skills

Creative thinker
Imaginative
Energetic
Initiative
Attention to detail
Innovative
Tactful & articulate
Problem solving
Reliable
Team player
Project management
Analytical 		From: 11/2011   —   Until: 01/2014
System Analyst - Development - Programmer  

Providing advice, support and practical assistance to system users via the IT service desk remote support software tools. Logging and processing support issues via telephone or email whilst ensuring a high level of customer service.
Duties:
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Providing technical support, answering support queries via phone & email and management of customer premises equipment.
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User administration and set ups.
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Recording and actioning faults as reported on: PC’s, servers, laptops and mobile.
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Determining the nature of faults and the steps required to rectify it.
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Creating and administrating email accounts. "Google for Bussiness"
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SQL Queries and PHP Programming to make financial statistical reports for supervisors and managers.
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Data Base Backups.
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Using remote control software tools to provide fault resolution and diagnosis.
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Document and maintain Help Desk policies and procedures.
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Update and maintenance of the IT service desk authorised users database. Train and supervise other support engineering staff.
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Track, monitor and report on all Help Desk incidents within defined customer service levels.
Languages
Listen Write Speak
English B1 B1 B1
Spanish Native Native Native
Open to study Swedish
Other Information
Interests
• Able to organise own workload effectively and prioritise tasks.
• Can quickly understand business requirements and then translate these into functional requirements.
• Having a passion for customer service & responding quickly to enquiries.
• Can manage multiple projects in a fast-paced, deadline-driven environment.
• Adaptable and able to quickly pick up new techniques.
• Understanding of W3C standards, web accessibility & best practice.
Personal
• Passionate about doing a good job.
• First rate interpersonal and communication skills, able to easily interact with fellow developers and customers alike.
• Strongly committed to all projects from inception right through to the end.
• Confident, friendly and easy to get along.
 
References
Jose Luis Merino   +58 414- 435 9386 (English - Spanish Talker)
SEO - Grupo Merino, C.A.